Carol P.

Selected product design work

Case studies.

Explore how I turn research into clearer experiences and measurable outcomes.

Three selected projects · End-to-end product design

Browse projects ↓
01Access restrictedSupervisors
& dataContact centre operations · Monitoring · Alerts
Featured case studyFrom fragmented operational data to proactive action ↗
02Access restrictedConversation
assessmentsQuality review · Compliance · Coaching
Draft case studyMaking conversation quality visible at scale ↗
03Access restrictedProduct growth:
Referral programmeSumUp · Research · Strategy
Product growth case studyTurning merchant insight into referral opportunities ↗